May 2026 - New Support Ticketing

What's new

We've redesigned how you submit support requests to make it faster and more straightforward — including the ability to capture a screenshot of exactly what you're seeing without ever leaving the app.

Two clear paths when you click "Submit a Request"

Operational requests cover anything related to configuration changes, setup adjustments, or questions about compliance and functionality. You'll see the direct email of your best point of contact for that type of inquiry, so you can reach the right person without guesswork.

Technical support is now handled through a built-in form right on the page you're working in. You can flag the category or area of the app where the issue is happening, set an urgency level (please pick one that genuinely reflects how much the bug is blocking your work), and add a brief description of what's going wrong.

The standout feature: built-in screen capture

Right from the request form, you can have the system take a screenshot of wherever you are in the app and automatically attach it to your ticket. Whoever picks up the ticket gets immediate visual context — no need to describe where the issue lives or take a screenshot separately and upload it. A short note like "can't click on the chart" plus the auto-attached screenshot is often all that's needed.

What happens after you submit

You'll instantly receive an email confirmation with your reference ticket number, plus ongoing status updates as your ticket moves through resolution.

What's coming next

We're actively building 24/7 AI-supported bug and issue resolution layered directly into this ticketing system. For now, the upgrade gives you the easiest path yet to log an issue — screenshot included — without breaking your workflow.