Full-Service clients now have a more expedited way to submit and track various requests
We have launched an even better experience to submit requests to BCS and track the progress of your requests, so these can be processed even faster for you.
Submitting a request
Go to the top right corner of the BCS app to and clicking on "Submit a request".

Tracking the progress of your request
View the status of your request by going to the top right corner of the BCS app and click on "Manage open requests".

If you want added info on this new feature, you can watch this 2 minute video.
Best,